Uncle Bob’s Glass & Mirror Inc
Terms & Warranty INFO

The estimate outlines the full scope of work. A 50% deposit is required at order, with the balance due upon or before completion. If you are not present at installation, payment must be arranged in advance.

We may take and share photos of our work on our website and social media for promotional purposes, but no personal information will ever be disclosed.

Please ensure the shower is dry, unused, and cleared of all toiletries on installation day. The new door must remain closed for 36 hours after installation. Please keep pets away from the work area and ensure a clear, safe path from truck to install location (snow/ice cleared in winter).

If a glass treatment was applied, register it to activate the warranty. For best results, use a squeegee daily and clean regularly with approved glass-safe products.

We guarantee our shower enclosures to be free from defects in material and workmanship. Any claims for imperfections in the glass must be submitted within 72 hours from the day of installation.

This warranty covers the original purchaser, is not transferrable, and terminates upon the sale of the home/business where it has been installed. We will repair or replace any faulty glass and hardware at no additional charge for up to 3 years from the date of installation.

We will provide on-site service for seals and sweeps for one year from the date of installation. Warranties become effective after the final payment is received. Proof of purchase is required.

• Breakage of glass, scratches, chips, water spots, mineral build up, mold and mildew, or any other defects to the glass or hardware that occurs after installation.
• Glass with minor scratches or seeds that cannot be seen at a distance of 3 feet meets industry standards and will not be replaced.
• Fabrication marks from manufacturing equipment may be present and can become visible when the glass is wet or exposed to steam. These conditions are considered normal within industry standards and are not regarded as defects or grounds for replacement.
• Product build-up, water spots, mold or mildew, or corrosion of glass due to improper use or lack of cleaning products and or absence of regular use of a squeegee.
• Acts of nature including fire, flood, earthquake, etc.
• Damage caused through faulty design of the residence or business, careless handling, alteration, misuse, or misapplication, this includes, but is not limited to, faulty design of shower walls, tile, curbs, sills, leaking caused by improper sill pitch, using towel bars or handles as grab bars, or installations beyond the recommendations of the manufacturer.

UBG Shower enclosures are designed to resist leaks under normal use; however, no shower is completely watertight. Leakage may occur depending on shower size, layout, water pressure, and shower head placement—especially when directed toward doors or openings.

Proper curb or sill pitch is also required for adequate drainage. Water exposure outside of normal shower conditions or improper sill pitch is not covered under warranty.

Uneven tile or wall conditions causing dips or bows can affect the fit and appearance of frameless shower enclosures. Due to tight tolerances, minor variations such as uneven gaps or alignment differences may occur.

Glass is custom fabricated to accommodate these conditions, and slight irregularities are normal and do not affect performance or structural integrity.

Frameless shower enclosures are not designed to be airtight or steam-tight. Due to the minimal use of seals and necessary clearances for proper door operation, some steam and moisture escape is normal during use.

While optional seals or design adjustments may help reduce vapor loss, complete steam containment cannot be guaranteed.

Curbless shower designs provide an open, accessible entry but increase the risk of water escaping the enclosure. Proper slope, drainage, and shower head placement are critical to performance; however, water migration outside the shower area can still occur and is considered normal for this design.

Due to these inherent limitations, we cannot guarantee a leak-free or watertight installation, and any water escaping the enclosure is not covered under warranty. We can add thresholds to minimize this but cannot guarantee complete stoppage of water from underneath the enclosure.

Your deposit and signature on the attached will act as your acceptance of our invoice, terms and warranty, hardware, and the shower configuration per the sketches included in this email.

If this is not the shower configuration you would like please notify UBG&M within 24 hours and we will re-send the documents with your chosen shower configuration.